Privacy Policy

Last Updated: March 28, 2025

Flarespot ("Flarespot," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our website (ds.flarespot.com), our drop-shipping automation services, and any related features (collectively, the "Services"). By using our Services, you consent to the practices described in this Privacy Policy. If you do not agree with this policy, please do not use our Services.

1. Information We Collect

1.1. Information You Provide

We collect information you voluntarily provide when interacting with our Services, including:

• Account Information: Name, email address, billing information, and password when you register for an account.
• Business Information: Details about your e-commerce store, such as store URL and product preferences, provided during setup or use of the Services.
• Communications: Information you share when contacting us via email ([email protected]), Live Chat, or support tickets.
• Billing Details: Payment information (e.g., credit/debit card details) processed through our payment processors (e.g., PayPal or Shopify).

1.2. Information Collected Automatically

We automatically collect certain information when you use our Services, including:

• Usage Data: Pages visited, features used, time spent on the Services, and interactions with our tools.
• Device Information: IP address, browser type, operating system, and device identifiers.
• Log Data: Access times, error logs, and server interactions.
• Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to enhance functionality, analyze usage, and personalize your experience. You can manage cookie preferences through your browser settings.

2. How We Use Your Information

We use your information to provide, maintain, and improve our Services, including:

• Service Delivery: To process your account registration, facilitate drop-shipping automation, and fulfill orders.
• Customer Support: To respond to inquiries, troubleshoot issues, and provide technical assistance.
• Billing: To process payments and manage subscriptions.
• Improvement: To analyze usage patterns, enhance features, and develop new services.
• Communication: To send service updates, transactional emails, and, with your consent, promotional materials.
• Security: To detect and prevent fraud, unauthorized access, or other illegal activities.
• Legal Compliance: To comply with applicable laws, regulations, or legal processes.

3. How We Share Your Information

We do not sell your personal information. However, we may share it as follows:

3.1. Service Providers

We share information with third-party vendors (e.g., Heroku, Amazon Web Services, PayPal) who assist with hosting, payment processing, analytics, and customer support, under strict confidentiality agreements.

3.2. Business Partners

We may share limited data with e-commerce platforms (e.g., Shopify) to enable integrations and functionality within your store.

3.3. Legal Obligations

We may disclose information if required by law, court order, or government authority, or to protect our rights, property, or safety, or that of our users.

3.4. Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction, with notice provided where feasible.

3.5. Aggregated Data

We may share de-identified or aggregated data for research, marketing, or analytics purposes, ensuring it cannot be linked to you.

4. Data Security

We implement reasonable technical and organizational measures to protect your information from unauthorized access, loss, or alteration. However, no system is completely secure, and we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials.

5. International Data Transfers

Our Services operate globally, and your information may be transferred to and processed in countries outside your own, including the United States, via servers provided by Heroku and Amazon. These jurisdictions may have different data protection laws. By using our Services, you consent to such transfers, and we will take steps to ensure your data remains protected consistent with this Privacy Policy.

6. Your Choices and Rights

6.1. Account Management

You may update or delete your account information by logging into your dashboard or contacting us at [email protected].

6.2. Communications

You can opt out of promotional emails by following the unsubscribe instructions in those messages. Essential service-related communications cannot be opted out of while you use the Services.

6.3. Cookies

You can disable cookies via your browser settings, though this may affect Service functionality.

6.4. Data Rights

Depending on your jurisdiction, you may have rights to access, correct, delete, or restrict the processing of your personal data, or to request data portability. Contact us at [email protected] to exercise these rights. We will respond within a reasonable timeframe, subject to legal obligations.

7. Retention of Information

We retain your personal information for as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements. Account data is deleted within 30 days of account termination unless retention is required by law. Usage and aggregated data may be retained indefinitely for analytics purposes.

8. Children’s Privacy

Our Services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we learn that we have collected such data, we will take steps to delete it promptly. Contact us if you believe we have inadvertently collected information from a minor.

9. Third-Party Links

Our Services may contain links to third-party websites or services (e.g., Product Catalogs or Shopify). We are not responsible for their privacy practices. We encourage you to review their policies before providing personal information.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The updated version will be posted on our website with a revised "Last Updated" date. Continued use of the Services after changes constitutes acceptance of the revised policy. For significant changes, we will provide additional notice (e.g., via email).

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Email: [email protected]
Live Chat: Available on ds.flarespot.com